Delivery & Returns
We use UPS or DHL for most deliveries to UK and other European destinations. This service is fully tracked. It takes one working day to most UK destinations, up to two working days to UK Highlands and Islands, and 2-5 working days to other European destinations. We charge £10 per box for courier delivery within the UK. It cost £20 to send a box to Ireland or Northern Ireland, and £17-30 for most other EU destinations. For non-EU destinations such as Norway and Switzerland it costs £35 per box. For UK destinations we always add VAT. For other EU destinations, we are obliged to add VAT unless the Buyer can supply their own EU tax code. For non-EU destinations, we do not add VAT and tax is added instead on entry into the destination country.
If a Buyer is not happy with any part of our service we will seek to rectify the problem or offer a full refund. This does not extend to consequential loss, or circumstances out of our control such as machinery failure, for which we are not liable. This guarantee is in addition to, and does not affect, the Buyers statutory rights. Please check your order as soon as it arrives and contact I Dress Myself within seven days if there are any problems with the goods you have received (damaged or unfit goods only), quoting the Order Number. If goods are not rejected by the Buyer within seven days of delivery then they are deemed accepted.